Refund Policy
Last updated: May 20, 2026
We want billing to be clear and fair. This policy explains when refunds may be reviewed, how cancellations work, and what information to include when asking for help.
Overview
This Refund Policy explains how refund requests are reviewed for PicFlow AI subscriptions and paid services. Payments are processed by Paddle, and some refund handling may be completed through Paddle according to applicable billing rules and law.
Subscriptions
Monthly and yearly Pro subscriptions renew automatically unless cancelled before the next billing date. You can cancel from the billing page where available. When cancellation is scheduled at the end of the billing period, Pro access normally remains available until the paid period ends.
Refund Eligibility
Refund requests may be considered when there is a duplicate charge, an accidental purchase, a technical issue that prevents reasonable use of paid features, an incorrect charge, or another billing problem that is reported promptly. Approval is not automatic and depends on account history, usage, timing, payment records, and applicable law.
Non-Refundable Situations
Refunds may be declined when a subscription has been actively used, when the request is made after a substantial part of the billing period has passed, when the issue is caused by unsupported files or user configuration, when the account violated our Terms, or when applicable payment rules do not allow a refund.
Renewals
Renewal charges are generally the user's responsibility if the subscription was not cancelled before the renewal date. If you believe a renewal was incorrect or unauthorized, contact support as soon as possible so the charge can be reviewed.
Plan Changes and Proration
When upgrading or changing plans, Paddle may calculate prorated charges or credits based on the unused part of the current billing period. The checkout or confirmation flow should show the expected amount before the change is confirmed.
How to Request a Refund
To request a refund, contact support through the channel listed on your account or Paddle billing receipt. Include the account email, Paddle transaction or invoice ID if available, the charge date, the plan purchased, and a short explanation of the issue.
Processing Time
Approved refunds may take several business days to appear on your payment method, depending on Paddle, your card issuer, bank, country, and payment method.
Chargebacks
If you dispute a charge directly with your bank or payment provider, your account may be restricted while the dispute is reviewed. Contacting support first usually allows billing issues to be handled faster.
Changes to This Policy
We may update this Refund Policy as our billing flow, payment provider rules, product plans, or legal requirements change. The updated version will be posted on this page.