Refund Policy
Last updated: May 20, 2026
We want billing to be clear and fair. This policy explains when refunds may be reviewed, how cancellations work, and what information to include when asking for help.
Overview
This Refund Policy explains how refund requests are reviewed for PicFlow AI subscriptions and paid services. Payments and approved refunds are processed by Paddle back to the original payment method.
Subscriptions
Monthly and yearly Pro subscriptions renew automatically unless cancelled before the next billing date. You can cancel from the billing page where available. When cancellation is scheduled at the end of the billing period, Pro access normally remains available until the paid period ends.
Refund Eligibility
First payments may be eligible for review within 7 days when usage is low, the transaction belongs to the account, the charge has not already been refunded, and the account has not violated our Terms of Service.
Renewal Refund Window
Renewals may be eligible for review within 48 hours when no major usage happened after renewal. Renewal refund requests outside this window are generally not eligible unless required by applicable law.
Heavy Usage
Refunds are not available after heavy usage. PicFlow AI treats heavy usage as using more than 20% of monthly credits, processing more than 20 images after purchase, downloading or exporting a large number of files, suspicious activity, abuse, or Terms violations.
Non-Refundable Situations
Refunds may be declined when the charge is outside the refund window, the subscription has been heavily used, the payment was already refunded, the Paddle transaction cannot be verified for the account, the issue is caused by unsupported files or user configuration, or the account violated our Terms.
Renewals
Renewal charges are generally the user's responsibility if the subscription was not cancelled before the renewal date. If you believe a renewal was incorrect or unauthorized, contact support as soon as possible so the charge can be reviewed.
Plan Changes and Proration
When upgrading or changing plans, Paddle may calculate prorated charges or credits based on the unused part of the current billing period. The checkout or confirmation flow should show the expected amount before the change is confirmed.
How to Request a Refund
Eligible customers can request a refund from Dashboard -> Settings/Billing. The form automatically selects the latest Paddle transaction where available and asks for a reason and optional message. Refunds are reviewed by our team before approval.
Processing Time
Approved refunds may take several business days to appear on your payment method, depending on Paddle, your card issuer, bank, country, and payment method.
Chargebacks
If you dispute a charge directly with your bank or payment provider, your account may be restricted while the dispute is reviewed. Contacting support first usually allows billing issues to be handled faster.
Changes to This Policy
We may update this Refund Policy as our billing flow, payment provider rules, product plans, or legal requirements change. The updated version will be posted on this page.